All your questions about eSIM Tunisia.

After your purchase, you'll receive a QR code by email and it's displayed on the confirmation page.

On iPhone: Settings → Mobile Data → Add a plan → Scan QR code
On Samsung: Settings → Connections → SIM Manager → Add eSIM → Scan the code
On Pixel: Settings → Network & Internet → SIM → Add eSIM → Scan the code

The eSIM installs in 30 seconds and activates automatically on your first connection to a Tunisian network. 🇹🇳

Yes, and we recommend it! Install the eSIM from home before you leave — the plan only starts at your first connection to a Tunisian network. The timer doesn't run during installation. You arrive at Tunis-Carthage Airport (TUN), Enfidha-Hammamet (NBE), or Djerba (DJE), enable mobile data, and you're connected instantly.

After installation:

iPhone: Settings → Mobile Data → select the eSIM Tunisia line → enable "Mobile Data"
Android: Settings → Network → SIM → select the eSIM → enable "Mobile Data"

Also remember to disable Wi-Fi to force use of the eSIM and test the connection as soon as you land.

Yes, connection sharing (hotspot/Wi-Fi access point) is included on every plan, whatever its duration. Shared data comes out of the same daily full-speed allowance. The feature also depends on your phone's settings.

If you can't scan the QR code, use the technical details available in your confirmation email:

SM-DP+ Address (e.g.: rsp-3104.idemia.io)
Activation Code (e.g.: XXXXX-XXXXX-XXXXX-XXXXX)

On iPhone: Settings → Mobile Data → Add a plan → Enter details manually
On Android: Settings → Connections → SIM Manager → Add eSIM → Enter code manually

Yes. On Dual SIM phones (most recent models), your physical SIM stays active for calls and SMS. The Tunisia eSIM handles your mobile data in parallel. You can configure which line uses data in your network settings.

Most recent smartphones support eSIM. Definitely compatible:

iPhone: XS, XS Max, XR (2018) and all later models
Samsung: Galaxy S22, S23, S24, S25, S26, Z Fold 2 to 8, Z Flip 3 to 8. Galaxy S20, S21 (including FE) and Note 20 depend on model and region — check yours with our compatibility tool
Google: Pixel 4, 4a, 5, 5a, 6, 7, 8, 9 and later. Pixel 2, 3 and 3a depend on variant and region — check yours
Motorola: Razr 40, Razr 50, Razr+ 2023. Edge 40 Pro and Edge 50 Pro/Ultra depend on the model number and country — check yours
Xiaomi: 14, 14 Ultra and 13T Pro depending on region — check yours

Check your exact model →

Quick method: Settings → General → About.
If you see two IMEI numbers (IMEI and IMEI 2), your iPhone supports eSIM ✓

Alternative: go to Settings → Mobile Data. If you see "Add a plan" or "Add an eSIM", it's compatible.

Network-locked phones (bought on contract from a carrier) may not accept an eSIM from another network. Check with your current carrier whether your phone is unlocked. Generally, after 12 to 24 months of contract, carriers unlock devices for free on request.

Yes, the eSIM is compatible with iPad Pro (2018+), iPad Air (2019+), iPad mini (2019+) and iPad (2020+). Devices must be the cellular version (Wi-Fi + Cellular). Wi-Fi only iPads do not support eSIM.

Yes, the data is unlimited: it cannot run out and the connection is never cut off — only the validity period ends. Under our fair use policy (article 4 of the terms), you get about 1 GB per day at full 4G LTE speed; after that the connection stays active at 512 Kbps until the next daily reset. Hotspot/tethering is included on every plan, whatever its duration.

The plan starts at your first connection to a Tunisian network — not at purchase, nor at QR code installation. You can therefore:
• Buy now
• Install the eSIM from home
• The plan only starts when you land in Tunisia

Plans start from €6.50 for 1 day, up to €84.90 for 30 days — all with unlimited 4G/LTE data. See our full plans page for all options.

Each order generates a new eSIM with a new QR code. It is not possible to extend an active plan — you must purchase a new plan and install the new QR code. The new eSIM is added next to the old one on your phone; it does not replace it. Once the first plan has expired, you can delete the old one.

Our eSIMs are designed specifically for Tunisia. They will not work (or will work with very reduced speeds) in other countries. If you're traveling to multiple countries, you'll need a different eSIM for each destination.

No. The displayed price is the final price, all taxes included. No activation fees, no delivery fees, no subscription. You pay once, that's it.

The Tunisia eSIM runs on the Orange Tunisie network, on 4G/LTE, wherever the operator has coverage. Tunisia has three operators (Ooredoo, Orange Tunisie and Tunisie Telecom), but our eSIM uses the Orange Tunisie network only. The three operators launched 5G in February 2025; our plans run on 4G.

Yes! 4G/LTE connectivity is reliable in the popular Saharan tourist areas around Tozeur, Nefta, and Douz (gateway to the Grand Erg Oriental). The Star Wars filming sites at Matmata also have good coverage. Deep into the dunes far from any settlement, signal may be intermittent — normal for any operator.

Yes, on the Orange Tunisie 4G network. On Djerba the signal is usually best in Houmt Souk, Midoun and along the hotel coast, and weaker in the island's interior.

Yes: Tunisia's three operators (Tunisie Telecom, Orange Tunisie and Ooredoo) launched commercial 5G in February 2025, after the licences were awarded in late 2024. It does not cover the whole country yet. Our plans are sold as 4G LTE on the Orange Tunisie network: do not count on 5G with our eSIM.

Coastal towns like Tabarka have solid 4G/LTE. Inland areas like El Kef are also covered by 4G. Hiking trails in the Kroumirie mountains or very remote areas may have weaker signal — plan accordingly if you're going off the beaten path.

Payment is processed by Stripe, one of the world's leading online payment providers. We accept all Visa, Mastercard, American Express cards, as well as Apple Pay and Google Pay. Payment is 100% secure (SSL/TLS, 3D Secure).

As long as your plan has not started (no connection to the network in Tunisia, no data used), you can request a refund within 30 days of purchase, provided the plan can be cancelled with our supplier, by writing to contact@esimtunisie.com. Once the plan has started, it cannot be refunded. No refund is given for a phone that is incompatible or locked to an operator: check yours before buying.

Yes. We never have access to your banking information. All payment processing is done directly by Stripe, certified PCI DSS Level 1 (the strictest security certification in the industry). We only store your name and email to deliver your eSIM.

Yes! Your physical SIM stays active for calls, SMS and WhatsApp. The Tunisia eSIM works in parallel only for mobile data. WhatsApp, Signal, Telegram continue to work with your usual number.

Tunisia uses the Tunisian Dinar (TND, also written DT). It is a closed currency — you cannot buy it outside Tunisia. Withdraw cash from ATMs on arrival or exchange at the airport. Approximately 3.4 TND ≈ 1 EUR. Your eSIM is priced and charged in Euros.

According to their own governments' travel advice, French citizens need no visa for stays of up to three months, and British and Canadian citizens none for tourist stays of up to 90 days. Passport rules differ: France says every visitor has needed, since 1 January 2025, a passport valid at least 3 months on the date of entry; the UK says valid for the duration of your stay; Canada says valid at least 6 months beyond your departure date. For any other nationality, check with the Tunisian embassy before you travel.

1. First check your Spam/Junk folder — automated emails sometimes end up there.
2. Check that you entered the correct email address when ordering.
3. Your QR code is also displayed directly on the confirmation page after payment.
4. If you still don't have your QR: request a resend →
5. As a last resort: write to contact@esimtunisie.com

Try in order:
1. Check that mobile data is enabled on the eSIM line (not Wi-Fi)
2. Turn data roaming on for the eSIM line only: a travel eSIM is a roaming SIM, and without data roaming it shows signal bars but no internet. This is the most common cause. Leave data roaming off on your usual line.
3. Disable then re-enable Airplane mode for 30 seconds
4. Go to network settings and manually select the Orange Tunisie network (it may be shown as TUNOR or 605 01)
5. Restart your phone

If the issue persists, contact contact@esimtunisie.com with your ICCID.

If the camera won't scan the QR code:
1. Make sure your internet connection is active (Wi-Fi or data) when scanning
2. Clean the camera lens
3. Print or enlarge the QR code for a better scan
4. Use manual installation with the SM-DP+ and activation code provided in your email

A few things to try:
• Weak signal: move or go to an open space
• Busy network: speeds can drop in very crowded places
• APN settings: the APN is normally set automatically; if the field is empty, enter data.esim
• Data saving mode: disable it in settings
• If the connection keeps dropping, select the Orange Tunisie network manually: our eSIM uses that network only

Check the first activation date. The timer starts at the first connection to a Tunisian network, even if it's a transit at the airport. If you think there's an error, write to contact@esimtunisie.com with your order number (session ID) and we'll check.

Generally no, and do not delete anything before you write to us. Our supplier says an eSIM removed from a phone can normally be installed again (it must be deleted from the old device first), but reinstalling is also a known cause of installation errors, and our terms warn that deleting the profile may prevent any reinstallation. Write to contact@esimtunisie.com with your ICCID and we will tell you what is possible for your eSIM. If the old phone was lost or stolen, the eSIM cannot be recovered and you need a new plan.